• Event Terms & Conditions
Everyone attending the event is subject to the Event Terms & Conditons. These include the Individual Terms & Conditions.
PLEASE CLICK HERE TO READ THEM
• Ticket info (eTickets)
There are 3 types of tickets available: Caravan Tickets, Camping Tickets and Weekender Passes. We run an eTicket system so all ticketing and group organisation is fully electronic and all correspondence is made via email. No printed tickets or forms will be posted out. You need to be 18 years or over to attend.
• eTicket Ref
All bookings will have a unique eTicket Ref displayed on all order emails. This is your unique access code needed to check-in to the event.
• Weekender Account
All bookings will be emailed unique login details to a Weekender Account where all ticket holders are required to provide their personal details: full name, address, phone and email plus agree to the Individual Terms & Conditons. Completing the Weekender Account completes the booking. The eTicket Ref is also displayed here.
• Group Leader
Bookings with multiple tickets are required to nominate a Group Leader within their online Weekender Account. This is so we have one person as the main point of contact. It's their responsibility to make sure the Weekender Account info is complete and any balances are paid on time. They are also the only person required at the event check-in - this speeds things up! The Group Leader can be changed but gets locked one week before the event so please make sure you co-ordinate yourselves.
• Caravan Tickets (£175 per person)
Caravan Tickets are sold in groups of 4-8 corresponding to the berth sizes of the onsite static caravan homes. Tickets include 3 days and nights at the weekender and access to all music venues & weekender activities. Each caravan is self-catering and has a small kitchen with cooking/dining utensils included, bathroom with either a shower or bathroom and of course a sink & toilet. The lounge doubles as a single or twin bedroom with a sofa bed, and then there will either be one or two bedrooms with the relevant numbers of beds. The venue just provide a pillow and mattress cover per bed so please bring your own duvet / any extra bedding. We recommend a sleeping bag since it'll be easy to carry. Alternatively, extra bedding can be hired from the venue at £10 for the duration.
• Camping Tickets (£135 per person)
Camping Tickets can be purchased individually or in multiple quanties. Tickets include 3 days and nights at the weekender and access to all music venues & weekender activities. You will need to bring your own camping equipment: a tent, bedding and if you want, cooking equipment. The campsite has the full facilities you'd expect from a Holiday Park: 24 hour supermarket, onsite bars, diner & food outlets, campervan / caravan plots, power points, hot shower blocks, proper toilets, launderette, wash-up areas and an outdoor heated pool. The camping area is located slap bang in the middle of the holiday park so campers are right in the thick of the action! We also suggest you keep all valuables on your person or in your car if driving.
• Weekender Passes (£110 per person)
Weekender Passes can be purchased individually or in multiple quanties. These are for people who live locally or wish to stay in a local hotel or B&B. The different coloured wrist pass gets you access to all music venues & weekender activities, but no onsite accommodation or camping. You will be allowed to be onsite from 3pm-4:30am Friday, 1pm-4:30am Saturday and 1pm-2:30am Sunday. Onsite car parking will be available each day.
• Payment Methods
We have two ways to buy tickets: Bank Transfer or card payments via PayPal. All payments are 100% secure. There are no booking fees on bank transfer orders. PayPal orders will have a £5 booking fee added to each ticket sold.
• Bank Transfer Payments
Bank Transfer payments require you to have internet banking set up. Once your has been placed you will be sent a confirmation email containing our bank transfer details, your unique bank transfer reference code with instructions on how to complete your payment. There are no booking fees on bank transfer orders. If you are shopping from outside the UK all payments must be made in £ British Pounds Sterling (GBP) and you must agree to accept all associated bank or currency conversion charges.
• Card Payments - PayPal
PayPal accepts all major credit and debit cards. Once your has been placed you will be redirected to the PayPal website to complete payment. If you have a PayPal account already set up then you just need to login to complete the payment. If you do not have a PayPal account then you can still pay as PayPal guest by following the link under the login box. PayPal orders will have a £5 booking fee added to each ticket ordered.
• Deposit Payments
A deposit payment constitutes 20% of your order total. You then have 60 days to pay the remaining balance. You will be sent a confirmation email containing login details for your online Weekender Account. To pay the remaining balance, log-in to your Weekender Account and follow the payment link. The balance must be made in one payment. Anyone can make this payment on your behalf. If you have placed a group order, please make sure someone in your group gets on the case with gathering everyone's money together. The remaining time to pay your balance is displayed within your Weekender Account. You will be sent email reminders at 7 days and 1 day left to pay. Failure to settle the financial balance within the time limit will result in the forfeiting of your deposit amount and the cancellation of your order.
• Account Upgrades (increasing your group size)
Increasing the size of your group is available on fully paid orders. You can upgrade your group to a larger size or even split into two caravans by following the link within your online Weekender Account. Camping Tickets and Weekender Passes can also add more people to their group in the same way. If you still have an outstanding balance the upgrade options will not be visible. Accounts cannot be downgraded in size.
• Event Check-in Process
The holiday park opens at 3pm on Friday 13 September 2013 for all ticket holders. When you arrive security will be there to direct you. You may be searched so please be sensible!
Only Group Leaders and Single Ticket Holders are required to visit reception to check-in. If needed, there is a holding car park and onsite bar available to wait whilst your Group Leader checks in.
To check-in you will need to present your unique eTicket Ref which is displayed on your order emails and within your online Weekender Account. If possible, please print out the summary of your Weekender Account using the PRINT button, this will speed things up.
PLEASE NOTE: THE PERSON CHECKING IN MUST MATCH THE GROUP LEADER OR SINGLE TICKET HOLDER DETAILS.
MATCHING ID IS ALSO REQUIRED (valid forms of ID: passport, driving licence or bank card). If we are unsure about any details then ID will be required for your whole group.
If you are staying in a caravan you will be asked for a £20 refundable deposit for each member of your group. Don't worry you will get this back when you check out providing you leave the caravan as you found and have not damaged anything. If you find that anything is missing or damaged when you arrive at your caravan then please visit reception straight away to report it. We only issue one key per caravan as standard, however additional keys are available for a £5 deposit per key.
Once we have checked you in successfully you will be given event wrist passes and programme schedules for everyone in your group.
• Reception Opening Hours
Fri 13 September: 3pm - 12am
Sat 14 September: 3pm - 5pm
Sun 15 September: 3pm - 9pm
Mon 16 September: 7am - end of day checkout at 10am
• Event Check-out
We require everyone to checkout by 10am on Monday 17 September. YOU MUST LEAVE YOUR CARAVAN AS YOU FOUND IT - THIS MEANS DOING THE WASHING UP & DISPOSING OF ALL YOUR RUBBISH. If you are camping please dipose of your rubbish at the designated refuse areas. You will only have to go back and do it again otherwise. Failure to checkout via reception within the time allowed will result in the loss of all your £20 deposits so please check the reception opening times. If you need to leave before Monday then this must also be done during reception opening hours.
• Information during the weekend
We will post any important info during the weekend as notices in the reception area so its worth checking the board when you can. These will be visible even when the recepetion is closed.
• Where is the Bang Face Weekender?
Address: Trevelgue Holiday Park, Porth, Newquay, Cornwall, TR8 4AS
Newquay is a seaside holiday destination and has its own airport and train station. For information on travelling to Newquay by Air, Train, Car, Coach, Bus and Ferry we recommend this site: www.intocornwall.com
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• What should we bring with us?
We recoomend bringing essentials like bedding, towels, toiletries, washing up liquid, food, tea bags etc. although there is an onsite diner, food outlets and a 24 hour supermarket. The onsite bars run at standard pub prices. For caravans, the venue only provide a pillow and mattress cover so please bring sufficient bedding with you - sleeping bags/duvets and, if you need, extra pillows and sheets. Alternatively you can hire bedding from the venue for £10 for the duration.
• Car Parking
You can park onsite at no extra cost wherever is available. If you arrive in good time you should be able to park very close to where you are staying whether in a caravan or camping. Please be considerate when parking and do not block any exits or your car will moved by security.
• Buses from Newquay Train station to Trevelgue
A special service from A2B Buses will run during Friday and on the Monday morning between the train station and the venue. The cost will be £3 return.
• What if I arrive before the Group Leader?
If you are in a group booking then only the designated Group Leader can check-in. You can nominate anyone in the group as Group Leader but this gets locked one week before the event. If you arrive before the Group Leader you will not be able to check in or issued a wrist pass so please co-ordinate yourselves carefully. There is a holding car park and onsite bar available to wait in if need be.
• What do I do if I've a problem over the weekend?
For general enquiries please go to the reception and a Bang Face or Trevelgue member of staff will be there to help. For any medical related issues we have an onsite paramedic service who can help you.
• We don't have enough people to fill up a caravan
We recommend facebook.com/bangface to find people in a similar position.
• Which caravan are we staying in?
The Group Leader will find out your caravan number when they check-in at recpetion. We don't distinguish between the standard of caravan when you book - it's first come, first served.
• Can our caravans be close together?
Caravans are allocated at the time of ordering so if you want to increase your chances of being close to your friends please book at the same time.
• Can I bring a camper van or towed caravan?
We have a limited number of plots available with or without electricity points. These plots are available to Camping Ticket holders who can reserve a plot at no extra costs within their online Weekender Account. Electricity tokens are purchased onsite and are £5 per night. Please email us to reserve a plot before buying your camping tickets. The electricity points are standard camping connections - a blue C form 13 amp socket and you will need to bring your own leads.
• I've bought a camping ticket, can I upgrade to a caravan?
Yes providing you have enough people to fill the berth size and subject to availabilty. Please use the Contact Us form to enquire about this.
• What areas can I go to when onsite?
Once onsite there are no restrictions so you can go wherever you like. Caravan ticket holders can go to the camping area and camping ticket holders can go to the caravan areas. The camping area is located slap bang in the middle of the holiday park so campers are right in the thick of the action!
• What time does the music begin and finish?
The Shack will be playing music from when the site opens at 3pm on Friday. The Weekender officially starts with the Opening Ceremony on Friday evening so we recommend you arrive with plenty of time in order to get settled into the holiday park. The main music venues open in the evening and music will run each night until 4am. Music will start again from 1pm the next day on both Saturday and Sunday with the Weekender finishing at 2am (16 Sept).
• Line-up schedule / who's playing when?
Event programme schedules will be provided for all ticket holders at event check-in. We will post any important info during the weekend as notices in the reception area so its worth checking the board when you can. These will be visible even when the recepetion is closed.
• Wrist passes
Do not remove your wrist pass. This provides you with access to all music venues and weekender activities the weekend. If you've put it on too tight or damaged it please visit reception for a new one but it is essential you provide us with the old one first. REPLACING A LOST WRIST PASS IS CHARGED AT THE FULL TICKET PRICE.
• Caravan keys
One key is provided as standard per caravan, however additional keys are available for a £5 deposit per key. It's also a good idea to make a note of your caravan number!
• Local accommodation
Newquay is a seaside holiday town and has a large range of places to stay should you choose to buy a Weekender Pass. There are many good websites
offering places to stay in Newquay.
• Local Taxi Firm
A2B Taxis: 01637 877777
• Drug policy / banned substances
JS Weekenders operates a zero tolerance policy to illegal drugs. You are likely to be searched upon arrival at the site. Anyone found if possession of illegal substances will be refused entry or removed from the site and have their tickets voided without refund. Anyone deemed to be selling illegal substances will be arrested. Laughing gas (nitrous oxide) is also banned onsite.
• JS Weekenders
JS Weekenders is the company dealing with all the ticketing and organisation of the Bang Face Weekender. Ticket purchases will appear as JS Weekenders on your bank or PayPal statements.