BANG FACE WEEKENDER - TERMS & CONDITIONS
Purchase or reservation of a ticket signifies acceptance of these terms and conditions.
1 - TICKETS ARE STRICTLY NON-TRANSFERABLE

1.1 - Age restrictions: Strictly 18 years and over.

1.2 - Ticket touting and selling on eBay, Facebook, chat forums, websites, social media platforms or other 'auctions' is prohibited.

1.3 - All fees will be charged in (£) pounds sterling (GBP).

2 - METHODS OF PAYMENT

2.1 - We have 2 ways to buy tickets: Direct Bank Transfer or PayPal. You agree to accept all associated bank charges or currency conversion fees associated with bank transfer payments.

2.2 - When confirmation of your order is received, this indicates that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order and hence a contract between us once the 'Weekender Account' has been completed and your unique entry code has been sent via email.

 
3 - TAX CHARGES
3.1 - VAT is included in all ticket prices.
 
4 - PURCHASER SECURITY
4.1 - All transactions are processed by HSBC and PayPal and are 100% secure.
 
5 - PURCHASER RESPONSIBILITY

5.1 - It is the purchaser's responsibility to be the point of contact for any unresolved damage claims that arise in relation to the allocated on-site chalet or off-site hotel accommodation.

5.2 - Failure to determine individual liability amongst a group will result in all associated costs being passed on to the purchaser. This will apply even if the purchaser does not attend the event in person.

5.3 - For the avoidance of doubt, the 'purchaser' is the individual who pays for the ticket(s) in full or makes the initial deposit payment, by Bank Transfer, PayPal or cash at the event.

 
6 - eTICKETS

6.1 - All ticketing and group organisation is fully electronic - so no printed tickets or forms will be posted out.

6.2 - Once you have completed your Weekender Account information your booking is complete. You will need your unique eTicket Ref to check in to the event with matching photo ID.

 
7 - PROOF OF ID

7.1 - Everyone attending the event must present valid photo ID upon arrival.

7.2 - Valid forms of ID: Passport, Driving Licence, National Identity Card, PASS card or a government recognised form of photo ID.

7.3 - Ticket-holders staying in an on-site chalet or off-site hotel must ensure that their photo ID matches their name and info registered in their online Weekender Account.

 
8 - TICKET DEPOSITS

8.1 - A deposit payment constitutes 25% of your order total.

8.2 - You then have to pay the remaining balance within the agreed timeframe - this is outlined in the payment info at the point of purchase.

8.3 - To pay the remaining balance you need to log in to your Weekender Account and follow the link.

8.4 - Your Weekender Account log in details are contained in your Payment Confirmation email.

8.5 - Failure to settle the financial balance within the time limit will result in the forfeiting of your deposit amount.

 
9 - DAMAGE DEPOSITS FOR ON-SITE ACCOMMODATION

9.1 - All ticket holders staying in on-site chalet accommodation will be required to pay a refundable £40 cash damage deposit at check in. All ticket holders staying in off-site hotel accommodation will be required to provide credit card details as insurance against damages upon check in.

9.2 - On-site damage deposits will be returned at group check out following an accommodation inspection by the holiday park and in the event of no damage or missing items. At off-site hotel check out if there is no damage or missing items there will be no charge, any damages will be charged directly by the hotel.

 
10 - REFUNDS

10.1 - Refunds will only be given in the unlikely circumstances that events are cancelled, or if Bang Face Weekender has been negligent or acted in breach of contract. However, refunds will not be given if events are cancelled due to 'Acts of God' and reasons including the following: Terrorism / Biological action, Data Problems, Breach of Licence, National Mourning for anyone over 65 years old, European Pension Reform, Labour disputes, Foot and Mouth, SARS, Avian Flu, Swine Flu, Covid-19, other similar transmissible viruses / diseases, national or local lockdowns, disruption caused by volcanic or other similar situations or natural phenomena.

10.2 - Any refunds given will be for the face value of tickets sold and will not include the booking fee. All booking fees are non-refundable unless Bang Face Weekender has been negligent or acted in breach of contract.

10.3 - Any refund claim must be made prior to 3pm check out on Monday 9 May 2022. We will not be held responsible for any claims beyond this point. No refunds will be given to any persons who are ejected for behaving offensively or carrying such items or substances as deemed prohibited by law.
 
11 - INDIVIDUAL RESPONSIBILITY

11.1 - The purchaser will be sent unique login details to a 'Weekender Account' in their order confirmation email.

11.2 - Each member of the group will be required to login and enter their full contact details and agree to the 'Individual Terms & Conditions' below. This is required by law.

11.3 - Failure to provide accurate information will result in the cancellation of your booking and loss of your payments.

 
12 - INDIVIDUAL TERMS & CONDITIONS

12.1 - On arrival security will perform individual / car searches and have voluntary amnesty bins.

12.2 - Accommodation must be left undamaged and in a clean and tidy condition no later than 2pm for on-site chalets and midday for hotel rooms on Monday 9 May 2022.

12.3 - If on your arrival you find any items or fittings damaged or missing please report this to reception.

12.4 - Should you be responsible for any damage or breakages either to accommodation or to the holiday park facilities during your period of stay, you will be held personally responsible and liable to pay immediately.

12.5 - If you are found in possession of illegal or prohibited items or substances (see below) you will be immediately ejected from the park without entitlement to compensation.

12.6 - If you are engaged in disruptive, abusive or offensive behaviour including repeated noise pollution, you will be ejected from the park without entitlement to compensation.

12.7 - Soundsystems, PAs and decks are prohibited on this site and will be confiscated by security until Monday check out.


12.8 - The use of blow horns or noise making devices is prohibited outside of the main music venues.

12.9 - Under no circumstance must the agreed number of people be exceeded in the accommodation.

12.10 - There will be daily welfare checks of the Holiday Park and all on-site accommodation from midday every day. These will be conducted to ensure the safety of everyone attending the event and the Holiday Park itself. If the welfare team deem it necessary they have the right to enter accommodation at any point during the event.

12.11 - We will not be held responsible for any claims after 3pm on Monday 9 May 2022. Any such matters must be addressed before or at the event itself.

12.12 - We are in no way responsible for any loss or damage to your property during your stay.

12.13 - We will not be held responsible for damages or inconveniences caused by 'Acts of God'.

12.14 - There will be filming and photography at the event. We may therefore use your image on websites, in press or promotions. By agreeing to these T&Cs you consent to this.

12.15 - You certify that you will be aged 18 years or older on the day you check in to the event.

 
13 - CONDITIONS OF ENTRY RELATING TO COVID-19

13.1 - We reserve the right to ask for an NHS vaccine passport, proof of a negative test result or proof of immunity as a condition of entry either in accordance with the law or in the interests of safety.

13.2 - We also reserve the right to make wearing a mask / face covering a requirement in the venues either in accordance with the law or in the interests of safety. These conditions may apply to any other similar viruses or diseases.

 
14 - EVENT SECURITY / BANNED & PROHIBITED ITEMS

14.1 - On arrival, security will check ID and perform individual / car searches.

14.2 - Security will also operate the main venues like a club so searches will be performed on the main entrance.

14.3 - We operate a zero tolerance policy to illegal drugs and banned / prohibited substances and items - these also include 'legal' highs, nitrous oxide and weapons / items deemed dangerous. Anyone found in possession of illegal substances or items will be refused entry or removed from the site and have their tickets voided without refund. Anyone deemed to be selling illegal substances will handed over to the police.

14.4 - The Holiday Park limits the amount of alcohol that can be brought onto the site, this will be communicated to accommodation ticket holder prior to the event. The Holiday Park reserves the right to not allow any alcohol to be brought onto the site. Day ticket holders are prohibited from bringing alcohol onto site.

 
15 - CONTACT US

15.1 - Address: BANG FACE WEEKENDER, 10 Watermark Way, Foxholes Business Park, Hertford, Hertfordshire, SG13 7TZ, UK

Email: weekender@bangface.com or events@bangface.com

The Weekender phone line will operate closer to the event and the number will be sent to all registered chalet ticket holders.

BANG FACE WEEKENDER is managed by:
BF EVENTS - UK Registered company number: 09090629
BANG FACE - UK Registered company number: 06140216

15.2 - Our most effective and preferred method of communication is email. It is the customer's responsibility to ensure that we are kept up to date of any changes of contact details both before and after receipt of eTickets including email, contact telephone numbers and address.

 
16 - PRIVACY POLICY

16.1 - We will not have access to your financial details. We will not share your personal information for marketing or any other purposes without your consent unless where required to by law. We will always respect your privacy and any personal communication between you and ourselves. We will always comply with data protection legislation.

16.2 - Your email address will be added to the Bang Face mailing list. You will only receive updates about the Bang Face Weekender and other future Bang Face events or products. You can change or unsubscribe your email at any time by following the link at the bottom of each email newsletter. Your data is held securely and will never be shared with third parties.

16.3 - There will be filming and photography at the event. We may therefore use your image on websites, in press or promotions. By agreeing to these T&Cs you consent to this.

 
17 - LINE UP
17.1 - The line up and programming of the Bang Face Weekender is subject to change.
 
Purchase or reservation of a ticket signifies acceptance of these terms and conditions.